Cancellation

• If the client cancels before the project begins, a partial refund may be issued, excluding any administrative or consultation fees.

• If the client cancels after work has started, the initial deposit (e.g., 30%-50%) is non-refundable, and additional charges may apply based on the work completed.

• If the project is near completion (e.g., 75% or more), no refunds will be issued.

If we are unable to complete the project due to unforeseen circumstances, we will either:
a) Offer a full or partial refund depending on the progress made.
b) Propose an alternative timeline or solution.

• Refunds are not provided for completed or delivered work.

• Custom work (e.g., character designs, storyboards) is non-refundable, even if the project is canceled.

• If a refund is issued, the client has no rights to use any drafts, concepts, or incomplete work.

• If the client wishes to postpone the project, a written request must be submitted.

• Projects can be rescheduled within [X days] of the initial agreement, subject to availability.

• Long-term postponements may be considered cancellations and could incur reactivation fees.

• We reserve the right to cancel a project without a refund if the client violates the agreed-upon terms, such as:

• Failure to provide required assets or feedback within a reasonable timeframe.

• Non-payment or repeated delays in payment.

• Unreasonable demands beyond the agreed scope.

• If the project is delayed or canceled due to events beyond either party’s control (e.g., natural disasters, technical failures, legal restrictions), both parties may renegotiate terms or request a refund based on the work completed.